Phomemo PM241-BT user guide

Use Labelife on your Android phone, iPhone or iPad. Switch on the PM241-BT and connect from within the app.

On Windows, you can print from Labelife via Bluetooth or USB. On a Mac, use USB. For USB printing, install the Phomemo driver for your model and operating system. Follow the instructions below for your chosen connection.

Open the Phomemo download page using the link with this answer. Select PM241-BT and download the driver for Windows or Mac, matching your computer. Install that driver before adding the printer to your computer.

Turn on the printer and Bluetooth, then connect inside Labelife. Do not pair through the phone’s Bluetooth settings.

1. Turn on the PM241-BT and keep your phone nearby.
2. Turn on Bluetooth and allow Labelife to use it in your phone settings. On Android, check location access if requested.
3. On Android, is the printer already listed as a paired device in the Bluetooth settings? Remove that pairing.
4. Search for the printer inside Labelife, rather than pairing it in your phone’s Bluetooth settings.
5. If the printer does not appear, restart the printer and phone, then search again inside Labelife.

If the printer still does not appear, send us your phone model, operating system, Labelife version and a screenshot of the message. Tell us whether the printer appears in your phone’s Bluetooth settings.

On your phone, open Setting at the bottom of Labelife, then choose Language. On the computer version shown in the linked instructions, open File → Preferences → Language, choose the language and click Save. Menu names can differ by app version.

No. It prints using heat-sensitive labels, so there is no ink or toner cartridge.

No. Standard thermal labels produce monochrome output. Colored label stock can provide a coloured background.

Choose the paper type that matches the loaded material. Gap is for separate labels with gaps between them. Black Mark is for backing paper with black detection marks. Continuous is for continuous paper without gaps.

Set the label shape and dimensions in Labelife too. After changing material, run label detection and print one test label. The instructions below show how to set this up.

Load thermal labels with the print side up. Adjust the guides to keep the labels straight and close both sides of the cover.

1. Check that labels are loaded with the printing side up and that both sides of the cover are closed.
2. In Labelife, select PM241-BT and match the paper size and type to the loaded labels.
3. Run label recognition using the linked instructions.

If the message remains, send us its exact wording and a photo of the labels inside the printer.

Switch off the printer and check that the labels are not folded or trapped by the guides. Reload them straight, printing side up, and close both sides of the cover. Check the connections to the original adapter. Switch on and run label recognition using the linked instructions. If the labels still do not feed, follow the linked printhead-cleaning instructions.

1. Check the label height in your document and print settings. It must match the loaded label, rather than the size of an earlier design.
2. Check that the labels feed straight and that the guides do not pinch them.
3. Run label recognition using the linked instructions, then print one label.

If it still skips labels, send us your paper settings and a short video of the feeding.

Put it directly behind the label inlet on a level surface. Keep the labels in a straight line with the printer guides and leave room for the roll to turn or fanfold stack to unfold freely. A roll needs support; a flat fanfold stack can feed without a holder.

Thermal labels can change colour when exposed to heat, sunlight or moisture. Store spare rolls in their closed packaging in a cool, dry place away from direct sunlight. Keep printed labels away from strong heat and prolonged moisture. For shipping labels, keep packing tape off the printed area; contact with tape can affect the thermal coating. Changing print darkness does not prevent damage caused by storage or use.

With at least three connected labels loaded straight and both sides of the cover closed, wait until the printer is on standby. Hold Feed and release after two blue flashes for gap labels, or three for black-mark labels. Print one test label.

1. Load compatible thermal labels and connect the printer in Labelife.
2. Create a label with the same shape and dimensions as the labels you loaded. Add your text or image and keep the design inside the label outline.
3. Check the print preview and print one label. Adjust the layout if any part is cut off before printing the rest.

1. Download the shipping label as a PDF from your sales platform.
2. Open it in Labelife, or print it from a PDF program on your computer with the matching printer driver.
3. Set the paper size to match the labels you loaded. For 4 × 6 inch labels, use 101.6 × 152.4 mm.
4. Check that the full address and barcode fit on one label in the preview, then print one label.

On your phone, choose New Label. Set Label Type, Label Shape, Width and Height to match the labels you loaded. On your computer, choose New and enter the paper type and dimensions before creating the design. For an existing computer design, check the label parameters under Properties. These are Labelife design settings; when printing a PDF from another program, also check that program’s paper size and the printer driver.

Select the text box in your Labelife design first. On your phone, the text properties show the font selector and the A−/A+ size control. On the computer, use Format in the text panel on the right. If the design has no text box yet, add one with the T tool. These controls edit text created in Labelife; they do not turn lettering inside an imported image into editable text.

Download your shipping label as a 4 × 6 inch PDF (101.6 × 152.4 mm), if your platform offers that format. Shrinking a whole A4 page can make the address and barcode too small. If the label is part of an A4 document, crop it:

1. Import the PDF into Labelife on your phone or computer and open the cropping tool.
2. Set the crop frame around the complete shipping label. Keep the address, barcode and surrounding space inside the frame.
3. Match the paper size to the labels in your printer. For 4 × 6 inch labels, use 101.6 × 152.4 mm.
4. Check that the complete label fits on one label in the print preview. Print one test label and check the address and barcode before printing the rest.

The video below shows cropping on your computer. The additional instructions also show the steps on your phone.

Use a 50.8 × 50.8 mm document or the 2 inch round preset, and set the same paper size in the printer settings. A 50 mm template is a different size. Check the orientation and keep artwork inside the circular edge. Let the printer detect the loaded labels. Changing the roll alone does not change a saved 4 × 6 inch shipping-label layout.

In Labelife on your phone, open Setting → Units of measure. In the computer version, open View → Units of measure. Choose millimetres or inches, then check the dimensions shown for your label. For example, 4 × 6 inches is 101.6 × 152.4 mm.

Check that the original power adapter and its connections are secure. On the PM241-BT, a change from red to blue accompanied by labels moving back and forth indicates a restart. In Labelife on your phone, try reducing Print Speed to 2 and Print Quality to 4, then print one label. If it happens again, send us a video showing the indicator and paper movement, plus a photo of the power adapter label. If the printer keeps running but part of the design is missing, check the document and paper settings instead.

Check the outlet, adapter and printer plugs. Confirm the power switch is on and the adapter’s indicator is lit.

Check that the complete barcode appears in the print preview and on the label. Use the original label file at its intended size; avoid shrinking a whole A4 page onto a small label. In the Labelife phone app, try Print Quality 4 and Print Speed 2, then print and scan one test label. These are starting settings for that app, not values to copy into every computer driver. If it still will not scan, send us the source file, a photo of the print and your settings.

Switch off the printer and check for folded or trapped labels. Reload the labels straight, printing side up, and close both sides of the cover. Match the paper size and type in Labelife to the labels. Switch on and run label recognition using the linked instructions. If the warning remains, follow the linked printhead-cleaning instructions. Let it dry before printing again.

Slow red flashing means the cover is open. Press both sides of the cover down until they are fully closed.
Fast red flashing means the printer is not detecting paper. Check that labels are loaded and follow the linked paper-status instructions.
If the light keeps flashing after these checks, contact us with the exact app message and a short video of the light.

A jam or dirt near the printhead can stop the labels feeding.

1. Switch off the printer, check for trapped or folded labels and reload them straight.
2. Switch on and run label recognition using the linked instructions.
3. Cancel unfinished jobs using the linked instructions for old print jobs.
4. If it still does not feed, follow the linked printhead-cleaning instructions and try one label.

If the problem continues, send us a video showing the light and label movement.

On PM241-BT it indicates paused printing. Check the power and USB connections if pressing Feed does not resume printing.

1. Load thermal labels with the printing side facing up and close both sides of the cover. Use the original power adapter.
2. With the printer on standby, hold Feed until the blue light flashes once, then release to print a self-test.
3. If the self-test prints text, check that your file contains visible content and that the correct page and label size are selected.
4. If the self-test is also blank, try another compatible thermal roll if you have one.

If you have no spare or the print remains blank, send us a photo of the loaded labels and the self-test result.

Print a self-test first: with labels loaded and the printer on standby, hold Feed until the blue light flashes once, then release. Compare it with your label. If only the label looks wrong, check the source file and print settings. If the self-test is also faint, check the original power adapter, follow the linked printhead-cleaning steps below and try fresh white thermal labels if you have some. In Labelife on your phone, Print opens the Print Quality and Print Speed settings. Change one setting at a time and compare one test print.

If you have no spare labels or the print remains unclear, see below for the details you can send us.

Load labels straight and close both sides of the cover. With the printer switched on and on standby, hold Feed until the blue light flashes once, then release the button. The printer prints a self-test page. Keep it if you need help with print quality.

Load labels straight and close the cover. Restart the printer and wait for the steady blue standby light. Hold Feed until the blue light has flashed four times, then release the button to reset the printer. Afterwards, check your paper settings and print one test label.

Send us your printer model, phone or computer details, and a photo or short video of the problem. Include a screenshot of the serial number and firmware version.

On your phone: connect the printer in Labelife, tap the printer icon at the top right, then the arrow next to your printer. The details show SN and Firmware Version.

On your computer: open the printer list in Labelife, click the three dots next to your printer and choose View Device Information. The linked illustrations show both routes.

If you cannot find these details, contact us with the information you have.

1. Check whether the missing part is already absent from the print preview. If so, check the document size and layout first.
2. Match the paper size and type in Labelife to the loaded labels.
3. Check that the paper exit is clear; labels must not bunch up against an object. Switch off before removing an obstruction.
4. If the preview is complete but parts of the print are missing, follow the linked printhead-cleaning instructions. Let the printhead dry completely before printing one test label.

If sections are still missing, send us the source file, a photo of the print and a video showing the printer’s indicator during printing.

Check the file name, recipient and print preview before sending another job. If the preview shows the old label, reopen the correct file first. If the preview is correct, remove unfinished jobs from the print queue.

On your phone: in Labelife, open Setting → Print List and cancel the old jobs.

On Windows: open the printer’s print queue in Printers & scanners and cancel the queued jobs.

On Mac: open System Settings → Printers & Scanners, select the printer, open its queue and cancel the old jobs.

Send one new label and check the printed address. If the old label returns, send us your app version and screenshots of the preview and queue.

Using Labelife on your phone? Find the app version under Setting → About Labelife.

1. Download and install the Mac driver for your PM241-BT from Phomemo’s driver download page. The driver-download question below links to it.
2. Install Labelife from the App Store on your Mac.
3. Switch on the printer and connect it to your Mac with a USB data cable.
4. Open System Settings → Printers & Scanners and add the USB printer. In the software selection, choose Label Printer, then add it.
5. Select the printer in Labelife, match the page size to your labels and print one test label.

First check how you connect the printer. Use USB or Bluetooth on Windows, or USB on a Mac.

Via USB:

1. Switch on the printer and connect it directly with a USB data cable. Try another port or data cable and select PM241-BT in Labelife.
2. If the printer is also missing from your computer’s printer list, check the driver for your model and operating system. Follow the USB instructions below.

Via Bluetooth on Windows:

1. Enable Bluetooth in Windows. If you use a USB Bluetooth adapter, check that Windows recognises it.
2. Search for PM241-BT in Labelife through Add printer → Wireless connection. Follow the Bluetooth instructions below.

Did this start after a Labelife update? Save your work, close any older version still running and open the new version. For USB, reconnect the cable. Save or export your designs before reinstalling software. If it still fails, send us your operating system, connection type, Labelife version and the error message.

1. On your computer, choose File → Save or Save as in Labelife. Save the design as an .aml file with a name and location you can find again.
2. Open that .aml file to edit the design later. Export a PDF, PNG or JPG if you need a copy for printing in another program; it does not replace the editable design.
3. Copy your saved files before moving computers or reinstalling software. Do not use print history as your only copy.

1. Switch on the printer and enable Bluetooth on your Windows computer. Open Labelife on your computer.
2. Choose Add printer, then Wireless connection. Select your PM241-BT and click Connect.
3. Check that Labelife shows the printer as connected. Set the label size and print one test label.

1. Switch on the printer and connect it directly to your computer with a USB data cable.
2. Press Windows + R, enter devmgmt.msc and press Enter. In Device Manager, expand Universal Serial Bus controllers. Look for your printer or USB Printing Support.
3. If it is missing, try another data cable and USB port without a hub or docking station.
4. If Windows recognizes the printer, check the driver for your model and select the printer in Labelife.

The image shows an example of Device Manager; the printer name may differ. If it still fails, send us the error message and a Device Manager screenshot.

Connect the PM241-BT by USB and install its driver before setting the paper size.
On Windows:

1. Open Printers & scanners, select PM241-BT and open Printing preferences.
2. Choose Page Setup → Settings → Paper Name. Create or edit a paper size using the width and height of your labels.
3. Save the size and select it in the program you print from.

On a Mac:

1. Open your file and choose Print. Select PM241-BT.
2. Choose the correct Paper Size, or create a custom size matching your labels.

Check the preview and print one test label. For 4 × 6 inch shipping labels, use 101.6 × 152.4 mm.

1. Download the Mac driver for PM241-BT directly from Phomemo. The setup instructions below include the download link.
2. Does macOS say the developer cannot be verified? Check where the file came from. If you trust its source, follow the Apple instructions below to allow only that file through System Settings → Privacy & Security → Open Anyway.
3. Does macOS say the file is damaged or will harm your computer? Do not open it using an exception. Send us the exact message, your macOS version and the downloaded file name so we can help you choose the next step.

Switch off the printer, disconnect the power adapter and let the printhead cool. Open the cover and gently wipe the printhead with a 70% alcohol cleaning pad. Let it dry completely before closing the cover and reconnecting the power. Print one test label to check the result.